Refund policy

Returns & Exchanges

We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.

 

Eligibility

To be eligible for a return:

  • The item must be in the same condition you received it — unworn, unused, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@unicat.store.
Returns sent without prior approval will not be accepted.

If your return is approved, you’ll need to send the item to:

6 Hasting Close, Bray, Maidenhead, SL6 2DA, UK

For any return-related questions, feel free to email us at contact@unicat.store.

 

Damaged or Incorrect Items

Please check your order as soon as it arrives.
If your item is damaged, defective, or incorrect, contact us right away so we can make it right.

 

Exceptions

We do not accept returns for:

  • Sale items

  • Gift cards

 

Exchanges

If you need a different size or item, the quickest way is to:

  1. Return the original item.

  2. Once your return is accepted, place a new order.

 

Refunds

Once we receive and inspect your return, we’ll notify you about the refund status.
If approved, your refund will be processed to your original payment method within 10 business days.

Keep in mind:

  • It may take additional time for your bank or credit card provider to process the refund.

  • If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us via the contact form or directly at contact@unicat.store.