Refund & Return policy

We offer a 30-day return policy, which means you have 30 days from receiving your item to request a return.

Eligibility

To be eligible for a return:

- The item must be in the same condition you received it — unworn, unused, and in its original packaging if possible.

- You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@unicat.store.
Please contact us before sending a return so we can ensure it is processed properly. 

If your return is approved, you’ll need to send the item to:

6 Hasting Close, Bray, Maidenhead, SL6 2DA, UK

Unless the item is faulty or incorrect, customers are responsible for the cost of return shipping.

For any return-related questions, feel free to email us at contact@unicat.store.

Under UK law, customers have a legal right to cancel and return most online purchases within 14 days of receiving them, for any reason and without justification. This does not affect your statutory rights.

Damaged or Incorrect Items

Please check your order as soon as it arrives and contact us right away if your item is damaged, defective, or incorrect, so we can make it right.

Exceptions

We do not accept returns for gift cards.

Custom or personalised products made to your specification (including print-on-demand items) are non-returnable and non-refundable, unless they are faulty or damaged. This is in accordance with the Consumer Contracts Regulations.

Exchanges

If you need a different size or item, the quickest way is to:

- Return the original item.

- Once your return is accepted, place a new order.

Refunds

Once we receive and inspect your return, we’ll notify you about the refund status.
If approved, your refund will be processed to your original payment method within 10 business days.

Keep in mind:

- It may take additional time for your bank or credit card provider to process the refund.

- If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us via the contact form or directly at contact@unicat.store.